The UK’s biggest energy supplier, British Gas, mis-sold energy deals by making exaggerated claims to potential customers, the regulator has said.
Ofgem said British Gas sales staff did not make accurate comparisons between suppliers’ deals, and so made overblown claims about savings for switching.
The cases involved British Gas staff working in Sainsbury’s stores nationwide between 2011 and 2013
British Gas has been fined £2.5m by the regulator Ofgem for the way in which it deals with customer complaints.
Ofgem ruled that the company had failed to re-open complaints when customers said they had not been resolved
British Gas is not only the UK’s most expensive energy provider, it also provides the worst customer service – according to research from Energywatch.
The consumer watchdog said complaints about British Gas in the six months to September were twice last year’s total, while complaints about its rivals fell.
The top problems were inaccurate bills and the lack of response to enquiries